Maintenance Request

Providing service to you is our primary business. Through frequent inspection of the building and efficient assignment and supervision of building personnel, we hope to promptly and courteously respond to your needs while operating and maintaining 55 Cambridge Parkway in accordance with the highest industry standards. However, from time-to-time events may occur or repairs may be needed of which we are not already aware. Therefore, we request your assistance in bringing to our attention any situation or condition, which exists that you think needs attention. To ensure a timely and thorough response to your inquiries, we request that you follow the procedures listed below:

In order to ensure that your request is promptly directed to the appropriate person for action, we ask that you put your request in using the building’s work order system. After receiving a work order request from the tenant, appropriate actions will be made by the building staff. After completion of the task, the individual performing the work will comment on the actions taken and return the form to the Property Management office to update the tenant and close out the work order.

Building or janitorial personnel have been specifically instructed not to respond to any request without authorization from the Property Management office. By transmitting all requests through the building’s work order system, we are able to record the nature of each request, the time it was made and the time the request was fulfilled. The Property Manager will also be able to follow up with your contact person to ensure proper action has been taken. With this procedure, we will be able to monitor the promptness of our personnel's response and the quality of our work.

We are also available to assist you with minor refurbishment and maintenance of your space. This is accomplished through the use of a Building Service Work Order. In many cases, minor work will be done by our Building Engineers/Superintendents, (installing light bulbs, changing a lock, etc.). Once submitted by the tenant representative, the Building Service Work Order is used as our authorization to proceed with work.

To access the building’s work order system, please log in to the tenant console in the following link: https://www.visionworkorders.com/. For details on log in and password information, contact the Property Management office. Please contact the Property Management office for hourly rates for in-house services.

Amazon packages will be delivered to the secured lockers, and tenants will receive a text notification upon delivery for easy retrieval. These lockers are located on Level C of the garage.

For larger Amazon deliveries that do not fit in the lockers, packages will be delivered directly to tenant spaces.